Responsible Gaming at xbajaee

xbajaee was built around the principle that online betting should be a safe, transparent, and enjoyable experience. That principle is not a marketing statement — it is embedded into every aspect of how we design and operate our platform. Responsible gaming sits at the core of our values, alongside fair play, data privacy, and honest customer service.

We understand that for many players in Bangladesh, online betting via platforms like xbajaee offers an exciting way to engage with cricket, slots, and live casino games. The thrill of a BPL match, the anticipation of a jackpot spin, or the strategy of a live poker hand are genuinely enjoyable experiences when approached responsibly. Our role is to ensure those experiences never tip over into harm.

To fulfil that responsibility, xbajaee maintains a suite of player-controlled protective tools, employs a dedicated Safer Gaming team, and partners with certified guidance organisations. Our platform automatically monitors player behaviour for patterns that may indicate stress or problem gambling, and our team will proactively reach out if we observe concerning activity on your account.

Every player who registers at xbajaee agrees to our Responsible Gaming policy as part of the Terms & Conditions. This is not a formality — it reflects a genuine shared commitment to keeping gambling fun, fair, and within healthy limits for all adults in Bangladesh who choose to play with us.

Self-exclusion is our strongest player-protection tool. It is designed for players who feel that gambling is causing them harm and who want to remove access to xbajaee entirely for an extended period. Unlike a cool-off period, self-exclusion is a serious, longer-term commitment and carries specific restrictions designed to prevent re-engagement during the exclusion window.

What Self-Exclusion Means

When you self-exclude from xbajaee, the following actions are taken immediately and remain in force for the entire exclusion period:

• Your account is locked — you cannot log in, deposit, wager, or withdraw during the exclusion period.
• All marketing communications (email, SMS, promotional offers) from xbajaee are permanently suspended for your account.
• Your account will not be reactivated by our team during the exclusion period, even if you request it.
• Any pending bonuses or promotional credits on your account are forfeited.
• Your account balance is preserved and will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) upon confirmed exclusion activation.

Available Exclusion Periods

xbajaee offers the following self-exclusion duration options: 6 months, 1 year, 2 years, 3 years, and Permanent (indefinite). A permanent self-exclusion can only be reversed after a minimum of 5 years and following a structured re-evaluation process. All other exclusion periods expire automatically on the end date, after which you may request account reactivation.

How to Re-Activate After Exclusion

When a time-limited self-exclusion expires, your account does not automatically reactivate. You must contact support@xbajaee from your registered email address to request reactivation. Our team will conduct a brief well-being check before processing the request. There is no pressure to return — reactivation is entirely your decision and can be deferred indefinitely.

xbajaee does not want any player to face gambling-related difficulties alone. In addition to the tools available within our platform, several external organisations provide free, confidential support for individuals and families affected by problem gambling. We encourage any player who is concerned about their gambling behaviour — or the behaviour of someone they care about — to reach out to one of these resources without delay.

Kaan Pete Roi (Bangladesh)

Kaan Pete Roi is one of Bangladesh's most established emotional support and mental health helplines, offering confidential telephone and chat-based counselling in English and Bengali. If gambling-related stress is affecting your mental health or relationships, their trained counsellors can provide immediate support and referral to longer-term services.

National Mental Health Helpline — Bangladesh

The Government of Bangladesh operates a national mental health helpline accessible from any mobile or landline in the country. This service can provide guidance on accessing professional counselling and treatment services in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities.

Gamblers Anonymous

Gamblers Anonymous is an internationally recognised peer-support fellowship for people who identify that gambling has become a problem in their lives. The programme follows a structured recovery model and offers meetings in multiple formats. International resources and online meetings are accessible to players across South Asia including Bangladesh.

GamCare

GamCare is a leading international provider of free information, support, and counselling for people affected by problem gambling. Their online resources, forums, and chat support are accessible globally in English and provide structured guidance regardless of which country you are based in.

BeGambleAware

BeGambleAware offers a comprehensive library of free resources on gambling harm, including self-assessment tools, guides for friends and family, and a directory of professional treatment services. Their resources are in English and are particularly useful for players who want to understand more about their gambling patterns before deciding on next steps.

xbajaee is an adult-only platform. We strongly recommend that all parents and guardians who use our platform take active steps to prevent children from accessing gambling content on shared devices. The following parental control tools and strategies are recommended for households in Bangladesh.

Device-Level Controls

Modern Android and iOS smartphones — the most common devices used to access xbajaee in Bangladesh — include built-in parental control features. Android's Family Link and iOS Screen Time both allow a parent or guardian to block access to specific websites and apps, set daily screen time limits, and require a password to override restrictions. We strongly recommend activating these features on any device that children may access.

Browser-Level Filtering

Web browsers such as Google Chrome and Mozilla Firefox support content filtering extensions that can block gambling-related websites. Third-party solutions such as Net Nanny, Bark, and Qustodio provide more comprehensive family filtering and are available at low cost, with some free tiers suitable for basic household use.

ISP-Level Parental Controls

Several major internet service providers in Bangladesh offer household-level content filtering services that can block categories of websites including online gambling. Contact your ISP directly to enquire about available family safety filters for your broadband or mobile data connection.

Steps You Can Take Today

• Set a screen lock or PIN on your device so that it cannot be accessed without your authorisation.
• Use a unique, strong password for your xbajaee account that is not stored visibly on your device and is not known to any family members.
• Enable the browser's private/incognito mode or clear your browser history after each session so your gambling activity is not easily visible on a shared device.
• Log out of your xbajaee account fully after every session — do not rely on simply closing the browser tab.
• Enable two-factor authentication (2FA) on your xbajaee account so that even if someone obtains your password, they cannot log in without the verification code sent to your registered mobile number.
• Have an open conversation with older teenagers in your household about the risks associated with gambling, framing it as an adults-only activity with serious financial and emotional consequences if not managed responsibly.

Whether you have a question about our responsible gaming tools, want to activate a deposit limit or self-exclusion, need to report suspected underage access, or simply want to talk to someone about your gambling habits, our Safer Gaming team is ready to help. All contacts are treated with complete confidentiality and professionalism.

How to Reach Us

You can contact the xbajaee Safer Gaming team through the following channels, all of which are available 24 hours a day, 7 days a week, 365 days a year including Eid holidays and Bangladesh public holidays:

• Email: support@xbajaee — Please include "Safer Gaming" in the subject line for priority routing. We acknowledge all emails within 2 hours and provide a full response within 24 hours.
• Live Chat: Available directly within the xbajaee platform after logging in. Average response time is under 3 minutes.

What Happens When You Contact Us

When you reach out to our Safer Gaming team, the following process applies:

1. Your contact is received by a trained Safer Gaming specialist — not a general customer service agent.
2. We listen to your concern without judgement and without any attempt to persuade you to continue gambling.
3. We confirm which protective tools you currently have active and discuss whether additional tools would help.
4. If you wish to self-exclude or activate a cool-off period, we process it immediately on your behalf during the call or chat.
5. We provide you with written confirmation of any changes made to your account by email within 30 minutes.
6. We follow up proactively within 48 hours (unless you request otherwise) to check on your wellbeing and answer any additional questions.

Feedback on Our Responsible Gaming Programme

xbajaee continuously works to improve our responsible gaming tools and processes. If you have feedback — positive or critical — about any aspect of our safer gaming programme, please share it with us at support@xbajaee. Your input directly shapes how we develop future player protection features.